Table Bookings

Last updated 7 months ago

Table bookings is an exciting feature that allows you to accept online bookings requests. It also helps inform your customer about the status of their booking.

How Table Bookings Work

A table booking request can be initiated by your customer through your online store. Once the customer fills out the details, they will receive an e-mail containing all the details of their request.

You will also get an e-mail notification regarding the booking and you can view all the details under the "Bookings" page in the admin dashboard.

In the admin page, you can confirm or cancel bookings. The first time you either confirm or cancel a booking, your customer will receive an e-mail informing them of the change in status.

If you confirm a booking, make sure you are prepared on the day by reserving a table for your customer.

Booking Settings

Access your table booking settings under the "Settings > Order Types > Table Booking" page in the admin dashboard. There you will find the following settings.

Enable Table Bookings

Allow customers to request a table booking directly through your online store.

Booking Notes

Useful notes displayed to the customer under your store information side panel.

Maximum Days Ahead

The maximum number of days in advance customers are allowed to request a table booking. For example, entering '60' means that customers can request a table booking 2 months in advance. Defaults to 30 days

Minimum Days From Now

Determines the next available day which you will start accepting bookings. For example, entering '5' means customers can only request table bookings 5 days from now and onwards. Enter 0 to enable same day bookings. Default is 0

Time Interval (minutes)

Determines the interval between each booking slot. For example, entering '30' means customers can choose a time for their booking in 30 minute segments. Default is 30 minutes

Booking Time Offset (minutes)

If customers can book tables for the current day and opening period, what is the minimum time from now that they can book for. For example, entering '30' means customers can only book a table a minimum of 30 minutes from now. Default is 60 minutes

First Booking Offset (minutes)

The amount of time from when your store opens to when the first booking can be made. For example, entering '60' means that if your store opens at 9:00am, the first booking can be made for 10:00am. Default is 60 minutes

Last Booking Offset (minutes)

The amount of time from when your store closes to when the last booking can be made. For example, entering '60' means that if your store closes at 10:00pm, the last booking can be made for 9:00pm. Default is 60 minutes

Booking Statuses

Booking statuses are used to help you and customers manage their booking request. There are currently 3 different booking statuses:

  • Cancelled - bookings which have been cancelled

  • Un-Confirmed - bookings that have just been placed

  • Confirmed - indicates that the booking will be fulfilled