How to Assign Another Uber Driver

Use this process when the assigned Uber driver cancels, is unresponsive, or when the order needs to be rebooked for delivery.

Steps:

1. Log in as Admin at admin.cloudwaitress.com.

2. From the list of accounts, select the account you want to update and click “Manage”.

   

3. On the left-side menu, go to the “Orders” dashboard.

   

4. Locate the Uber order.

5. When the order popup opens, click “Actions”.

6. Select “Request Uber Delivery”.

   • The system will search for another available Uber driver to take the delivery.

   

Important Notes:

• If the delivery was accidentally cancelled by Uber or the store, or if no driver accepted the delivery, you may set the order back to “Confirmed” status and then request another driver.

• This option is usually available a few minutes after the order is initially created.

• Once requested, the system will automatically look for a new Uber driver in the area.