# How To Process Refund

### Steps on How to do Refunds

1. Log in to your dashboard. Once you're logged in, click "Manage"

<figure><img src="/files/cDYb3krdMdpSGJAEyWTp" alt="" width="375"><figcaption></figcaption></figure>

2. Click the Order Icon

<figure><img src="/files/zxkajLUfx4tdqGlifKMO" alt="" width="375"><figcaption></figcaption></figure>

3. Go to List

<figure><img src="/files/sFZYwErDYL6f1tBkWcXh" alt="" width="375"><figcaption></figcaption></figure>

4. Look for the Order/Transaction
5. Click Action

<figure><img src="/files/qtTVS7i97O9ATAGg6NKV" alt="" width="335"><figcaption></figcaption></figure>

4. Click Refund
5. Fill out the Details

<figure><img src="/files/TXVOVw8kqHJlLTuz2lXC" alt="" width="332"><figcaption></figcaption></figure>

Note: Funds might take a couple of days to reach the customer's account.&#x20;

{% hint style="danger" %}
Please email <support@cloudwaitress.com> or use the chat support feature to get assistance managing this feature.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.cloudwaitress.com/how-to-guides/how-to-process-refund.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.