How to Set Up Auto Order Status Updates in Cloudwaitress

This feature allows orders to automatically move from one status to the next based on preset wait times.

Steps:

1. Log in as Admin at admin.cloudwaitress.com.

2. From the list of accounts, find the account you want to configure and click “Manage”.

   

3. In the left-side menu, click “Settings”.

   

4. Select the “Services” tab.

5. Choose the services your store offers (Pickups, Deliveries, Dine-ins).

6. Scroll to Wait Times & Auto Statuses.

   Note: This section controls the automated status flow and shows the Estimated Wait Time for each service.

   

7. Toggle Enable Automated Order Statuses to turn it on.

   • Pickups: Confirm → Ready → Complete

   • Deliveries: Confirm → Ready → On Route → Complete

   • Dine-ins: Confirm → Ready → Complete Note: Set the Time Till (Status) values in minutes for each stage. Once all times are set, orders will automatically move through each status and the system will calculate the service’s Estimated Wait Time.

   

8. After configuring all wait times, click Save.