Email & Audio Alerts

Mastering Notifications: Real-Time Alerts

Accessing Notification Settings

1. From your Dashboard, navigate to Settings > Functionality

2. Here, you'll find the Email Notifications and Audio Notifications sections.

Setting up Email Notifications

Email notifications keep you informed about orders and store activities even when you're not logged into your dashboard.

1. Verify Your Email Address

   • Ensure the Primary Email Address field is accurate. This is where order receipts and notifications will be sent.

2. Configure Report Emails

   • Add up to 4 additional email addresses under Report Emails for daily, weekly, or monthly summaries of orders and sales performance.

   • Ideal for owners, managers, or team leads who need regular performance updates.

3. Select Events for Email Alerts

   • You can enable or disable alerts for:

     • New Orders – Get notified when a customer places an order.

     • New Bookings – For table reservations (if dine-in is enabled).

     • Age Verification Requests – If your store sells age-restricted products.

4. PDF Order Receipts

   • Each order email includes a PDF copy of the receipt for easy printing or reference.

Click Save to apply your email settings.

Configuring Audio Notications

Audio alerts help your team stay responsive to real-time events, especially during busy hours.

1. Choose an Alert Sound

   • Select from the available list of alert tones.

   • Click Test Sound to preview it. Make sure your browser has sound enabled and your device volume is up.

2. Set Repeat Count

   • Control how many times the sound plays per alert (e.g., repeat 3 times for emphasis).

3. Enable Stop On Click

   • Turn this on if you want the sound to stop immediately when someone clicks the screen (useful for fast acknowledgment).

4. Enable Audio Alerts For:

   • New Orders

   • Bookings (if applicable)

   • Age Verification Requests

Click Save to activate your audio settings.

Testing Your Notifications

1. Place a Test Order from your store’s front end to confirm email and sound notifications are working.

2. Ensure the email receipt is received at the correct addresses.

3. Verify the alert sound triggers properly in your browser or POS setup.

Please email [email protected] or use the chat support to get assistance activating this feature.