How to Set Up Conditional Fees in CloudWaitress

Conditional Fees in CloudWaitress allow you to apply additional charges based on specific order conditions such as payment methods, order times, and special days.

This feature helps businesses manage surcharges effectively and automate pricing adjustments. Here's a video on how to set up this feature.

Step 1: Log In to CloudWaitress

1. Go to CloudWaitress and log into your account.

2. Navigate to your Dashboard.

Step 2: Access Conditional Fees Settings

1. Click on Settings in the left-hand menu.

2. Select System.

3. Click on Conditional Fees.

Step 3: Create a New Conditional Fee

1. Click the Create Fee button.

2. Enter a descriptive Fee Name (e.g., "Public Holiday Surcharge").

3. Choose the Fee Amount, either as a fixed value or a percentage.

Step 4: Define Conditions for the Fee

1. Choose whether the fee applies to Any order or Specific conditions.

2. Configure conditions such as:

   • Order Time: Apply the fee to orders placed for "Now" or "Later."

   • Services: Restrict fees to specific services like delivery or pickup.

   • Payment Methods: Apply surcharges based on cash or card payments.

   • Applicable Hours: Set specific days or timeframes (e.g., weekends or public holidays).

Step 5: Save and Test Your Fee

1. Click Save to apply the fee.

2. Visit your Online Ordering Page to verify that the fee is correctly applied based on the set conditions.

Additional Resources

• How to configure Payment Method

• Managing Service Types in CloudWaitress

• Customizing Your Online Ordering Page

Related Articles

1. Public Holiday Surcharge – https://support.cloudwaitress.com/platform-information/special-features/public-holiday-surcharge

2. Managing Orders & Bookings – https://support.cloudwaitress.com/getting-started/managing-orders-and-bookings

3. How to Create & Manage Your Menus – https://support.cloudwaitress.com/how-to-guides/how-to-create-and-manage-your-menus

Please email [email protected] or use the chat support to get assistance activating this feature.