Managing Online Payment Tab
The Online Payment Tab allows you to efficiently manage and track all order payments. From this tab, you can view payment details for each order, process refunds directly from the dashboard, and filter payments based on specific criteria.
Note: The Online Payment Tab is available only for stores that have Stripe Connect enabled as the payment method.
To view Online Payment Tab
Log in to your account https://admin.cloudwaitress.com/login
Select the Online Payment Tab icon.
Online Payment Tab
The Online Payments Tab allows you to view the following details:
Order Number
Charge: Total amount charged to customer
Delivery Fee: For delivery orders only
Tips
Application Fee
Net Amount
Currency
Order Date/Time
Customer Information: Name, Email, Phone Number
Payment Status
Refund Status (if the order has been refunded)
Card Type
Last 4 Digits of Customer’s Card
Filtering Payments
To quickly find specific payments, you can use the Filters option:
Click Filters to open the filter options.
Date Range:
Filter payments by a specific date range. Options include Today, Last 7 Days, or a custom range by selecting From Date and To Date.
Note: You can only view payments from the last 7 days.
Status: Filter payments based on their payment status (e.g., Succeeded, Requires Payment Method etc.).
Refund Status: Find payments that have been fully refunded or partially refunded.
Payment Refund
Click the reverse icon to open the refund form.
Select the reason for the refund from the dropdown menu.
Enter the refund amount and click Save.
Note: The refund amount cannot exceed the total amount paid.
Please email [email protected] or use the chat support feature to get assistance managing this feature.
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