# Managing Online Payment Tab

The Online Payment Tab allows you to efficiently manage and track all order payments. From this tab, you can view payment details for each order, process refunds directly from the dashboard, and filter payments based on specific criteria.

**Note:** The Online Payment Tab is available only for stores that have Stripe Connect enabled as the payment method.

### To view Online Payment Tab

1. Log in to your account <https://admin.cloudwaitress.com/login>
2. Select the **Online Payment Tab** icon.&#x20;

<figure><img src="/files/nRgOstCaqXifonn6z0Q9" alt=""><figcaption></figcaption></figure>

### Online Payment Tab

The Online Payments Tab allows you to view the following details:

* **Order Number**
* **Charge:** Total amount charged to customer
* **Delivery Fee:** For delivery orders only
* **Tips**
* **Application Fee**
* **Net Amount**
* **Currency**
* **Order Date/Time**
* **Customer Information:** Name, Email, Phone Number
* **Payment Status**
* **Refund Status** (if the order has been refunded)
* **Card Type**
* **Last 4 Digits of Customer’s Card**

### **Filtering Payments**

To quickly find specific payments, you can use the **Filters** option:

1. Click **Filters** to open the filter options.
2. Date Range:

* Filter payments by a specific date range. Options include **Today**, **Last 7 Days**, or a custom range by selecting From Date and To Date.
* Note: You can only view payments from the last 7 days.

3. **Status**: Filter payments based on their payment status (e.g., Succeeded, Requires Payment Method etc.).
4. **Refund Status**: Find payments that have been fully refunded or partially refunded.

<figure><img src="/files/2hg77qznKDLgcRRi4518" alt=""><figcaption></figcaption></figure>

### Payment Refund

1. Click the **reverse icon** to open the refund form.

<figure><img src="/files/sYd3oawEj17W08r3QcZ0" alt=""><figcaption></figcaption></figure>

2. Select the **reason for the refund** from the dropdown menu.

<figure><img src="/files/ZUxmrYoQbyvHkL4qYv3e" alt=""><figcaption></figcaption></figure>

3. Enter the **refund amount** and click Save.

**Note:** The refund amount cannot exceed the total amount paid.

<figure><img src="/files/eQD44Ytk4RpEkjFHu3JY" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
Please email <support@cloudwaitress.com> or use the chat support feature to get assistance managing this feature.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.cloudwaitress.com/how-to-guides/managing-online-payment-tab.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.