# Printer Troubleshooting Procedure

#### Before You Begin

* First, determine the connectivity type between the printer and the device. It can be:
  * Bluetooth
  * Ethernet
  * USB
  * Wi-Fi<br>
* You can identify whether the device is disconnected by checking:
  * The Online Dashboard, or
  * The Windows Control Panel<br>

#### Checking Printer Status (Online Dashboard)

1. Log in as admin at admin.cloudwaitress.com.
2. Locate the account you want to check and click "**Manage**".

   ![](/files/bqh5Nyjf3aGC78wIlK9F)
3. From the left panel, open the "**Settings**" dashboard.

   ![](/files/R3jqejDuhZH1kxQn0YZX)
4. Click "Receipt Printing".

   ![](/files/oHEg8DmUQjm2pwQ2EKw0)
5. Review the printer .
   * If the printer shows Disconnected, it is not currently connected to online ordering.

**If Printer Shows Disconnected**

* Ensure the PushPrinter app is running on the device linked to the printer.
* Restart or relaunch the device to re-establish connection

#### Checking Printer Status (Windows Control Panel)

1. Open Control Panel > All Control Panel Items > Devices and Printers.
2. Locate the printer in the list.

   * If the printer is grayed out, it means the device is not detecting it.

   ![](/files/A7wvbDwwTB5RLQsgKM5Y)

**Fixing the Printer Connection**

1. Remove or Reconfigure the Disconnected Printer.
   1. **To remove the printer**:
      \
      Click the printer → Remove Printer

      ![](/files/FA5UOzautvWJJgdsjzEK)
   2. **To reconfigure the printer**:\
      Right-click the printer → Printer Properties → Ports.\
      Select the correct port based on the printer’s connectivity type.

      ![](/files/5U6zRdfht2DDYoxa72C1)
2. Reinstall the Printer
   * If the printer still does not work after reconfiguring, reinstall it.
   * For detailed installation steps, follow the appropriate printer installation guides provided in the links.

{% embed url="<https://support.cloudwaitress.com/getting-started/hardware-requirements-1#printers>" %}


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