Printer Troubleshooting Procedure

Printer shows a disconnected status and is unable to print. Printer is not connected or not producing output.

Before You Begin

• First, determine the connectivity type between the printer and the device. It can be:

  • Bluetooth

  • Ethernet

  • USB

  • Wi-Fi

• You can identify whether the device is disconnected by checking:

  • The Online Dashboard, or

  • The Windows Control Panel

Checking Printer Status (Online Dashboard)

1. Log in as admin at admin.cloudwaitress.com.

2. Locate the account you want to check and click "Manage".

   

3. From the left panel, open the "Settings" dashboard.

   

4. Click "Receipt Printing".

   

5. Review the printer .

   • If the printer shows Disconnected, it is not currently connected to online ordering.

If Printer Shows Disconnected

• Ensure the PushPrinter app is running on the device linked to the printer.

• Restart or relaunch the device to re-establish connection

Checking Printer Status (Windows Control Panel)

1. Open Control Panel > All Control Panel Items > Devices and Printers.

2. Locate the printer in the list.

   • If the printer is grayed out, it means the device is not detecting it.

   

Fixing the Printer Connection

1. Remove or Reconfigure the Disconnected Printer.

   1. To remove the printer: Click the printer → Remove Printer

      

   2. To reconfigure the printer: Right-click the printer → Printer Properties → Ports. Select the correct port based on the printer’s connectivity type.

      

2. Reinstall the Printer

   • If the printer still does not work after reconfiguring, reinstall it.

   • For detailed installation steps, follow the appropriate printer installation guides provided in the links.

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