Hardware Requirements
Learn what devices and printers you can use with our system. We also have a list of recommended devices
Hardware Requirements
Welcome to the CloudWaitress Hardware Requirements page. Having the right hardware setup is crucial for the smooth operation of your restaurant's online ordering system. Below are our updated recommendations for a seamless experience in 2024.
Stable Internet Connection
A stable internet connection is essential for our cloud-based system. Here are some tips:
Dedicated Internet: Use a dedicated Internet connection to ensure reliability.
Backup Connection: Keep a 5G mobile internet connection as a backup. In case of interruptions, use your phone in hotspot mode.
Primary 5G Connection: Consider exclusively using a 5G connection in areas with reliable mobile networks.
Firewall Settings: Ensure cloudwaitress.com is white-listed on your firewall to prevent connection issues.
Computer or Tablet
A device with internet access is essential to manage your online store and orders effectively. Tablets or larger devices are preferred, and we recommend a screen size of 9" or larger. While phone access is possible, it may be limiting.
Recommended Devices:
Android Tablets: Latest version of Android (compatibility from Android 1.5)
Windows Tablets/Computers: Windows 11 (Compatibility for Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10)
Linux: Requires NodeJS
Recommended Computers & Tablets
We highly recommend using an Android device or Windows tablet/computer. Windows provides the greatest flexibility and allows wireless order printing while using the order and table booking dashboard.
Worldwide Device Recommendations:
Lenovo
M10 Series
Android
Reliable, versatile, good for various tasks
Samsung
Galaxy Tab S7
Android
High performance, excellent display
Samsung
Galaxy Tab A7 Lite
Android
Affordable, lightweight
HP
Envy x2
Windows
Flexible, good battery life
Microsoft
Surface Pro 7
Windows
High performance, versatile
Microsoft
Surface Go 3
Windows
Portable, budget-friendly
Lenovo
Yoga Duet 7i
Windows
2-in-1, powerful and flexible
Chuwi
Hi10 X
Windows
Affordable, decent performance
Printers
From Windows
You can print orders using any printer with drivers installed on a Windows PC. If you can print from an application like Word or Notepad, it's compatible with our service.
From Android
You can use any ESCPOS printer that is accessible via the network with an IP address (i.e., Ethernet, Wi-Fi) or connect via Bluetooth.
Recommended Printers
Branded Printers (from lowest to highest price):
PushPrinter PX-90 (Ethernet or Bluetooth)
Epson TM-T20 (USB or Ethernet)
Epson TM-M30 (Bluetooth)
Epson TM-T82-II-i (USB and Ethernet, supporting many connected devices)
Note: We do NOT recommend Star printers for use with Android. If you are looking to purchase a new printer, we suggest avoiding Star printers at this point in time.
Other Printers:
We do NOT recommend Star printers for use with Android. If you are looking to purchase a new printer, we suggest avoiding Star printers at this point in time.
Star Micronics TSP143 (Bluetooth, USB, or Wi-Fi)
For more detailed information and step-by-step guides, visit the following pages:
Ideal Setup
Frequently Asked Questions (FAQs)
Q: Can I use a mobile phone for managing orders? A: Yes, but we recommend using a tablet or a larger device for a better experience.
Q: What should I do if my internet connection is unstable? A: Consider using a 5G mobile connection as a backup or exclusively if reliable.
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