CloudWaitress
  • Overview
  • Getting Started
    • Hardware Requirements
    • 10-Minute Quickstart
    • Setup Your Menus
    • Configure Your Services
    • Customize Your Design
      • Hide Store Header Section (header image)
    • Managing Orders & Bookings
    • Promoting Your Store
  • How to Guides
    • Accepting Payments
      • 🔐Stripe+ Integrated Payments
        • Setup Integrated Stripe Payments
        • Using Stripe Integrated
        • Changing Bank Account / Debit Card Details Associated with an Express Account
      • Setup PayPal Payments
      • Setup Apple Pay with Checkout.com
      • Setup Stripe Payments
      • Set up Bancontact Payments
    • Adding Closed Hours
    • Adding Delivery Zones
    • Adding Staff Account
    • Bump Screen Technology
      • Mastering the Bump Screen
    • Cloudwaitress and Walletly
    • Design Customization - Advanced
      • Hide Store Header Section (image)
    • Examples of Dates & Times and their corresponding formats
    • Export/Import Menu Feature
    • How To Add Driver Tracking
    • How To Add SEO (Search Engine Optimization)
    • How To Change Weekly Reporting View
    • How to Create & Import a Menu Using a Spreadsheet
    • How to Enable Pre-Orders in CloudWaitress
    • How To Integrate Postmates with CloudWaitress
    • How To Integrate Walletly with CloudWaitress
    • How To Opt-Out of Google Hosted Fonts
    • How to Set Up Conditional Fees in CloudWaitress
    • How To Set Up Google Analytics Integration
    • How to Show/Hide Header Function
    • Link Directly to menu
    • Managing the Order Dashboard
    • Order Acknowledgement Feature
    • Pause Ordering Feature
    • Purchase A Domain Name
    • Set Maximum Orders Per Time Interval
    • Setup A Custom Domain
    • Setup An iOS & Android App
    • Setup Custom Checkout Fields
    • Setup Facebook Login
    • Setup Facebook Ordering
    • Setup Google OAuth Client ID
    • Uber Direct Setup Manual
    • Understanding Languages
      • How users can change languages on frontend
    • Understanding Printing
      • How to Set Up a Printer on Android
      • Printing - Windows Network Printing
      • Printing - Windows Shared Printing
      • Printing - API Key
      • Add a USB printer to Windows
      • Setup Split Printing
      • How to copy the printer API key
      • Setup Printing For Windows
  • Platform Information
    • Customer Accounts
    • Your Subscription & Billing
    • Special & New Features
      • Public Holiday Surcharge
      • Make Service Pop-Up Required
      • COVID-19 Discount for United Kingdom
      • Delayed Order Email Notification
  • Resellers
    • Overview
    • Getting Started
    • Documentation
Powered by GitBook
On this page
  • What's Included
  • Online Admin Interface
  • Custom Domain Name Integration
  • Comprehensive Support
  • Access To All Platform Updates
  • Personalized System Customizations
  • Pricing
  • Requirements
  • Domain Name
  • Support E-mail Address
  • Billing System (Optional)
  • Setup Process
  • FAQ
  1. Resellers

Overview

Learn about our reseller platform's features, pricing, prerequisites, and setup process.

PreviousResellersNextGetting Started

Last updated 8 months ago

With a reseller account, you will get access to your own white-labelled and customized online admin interface hosted under your own domain. Any customer accounts created through this admin interface will be tagged under your main reseller account. These accounts are not tied into the CloudWaitress billing system at all and they will not receive any marketing e-mail from us. While you manage the billing of your customers, we will only bill you.

What's Included

Online Admin Interface

The online admin interface we provide is the exact same as the one found on our website at , but as stated it is modified to your business and any references to CloudWaitress are stripped out. Any customer accounts created through your admin portal will be tagged as part of your reseller account. This admin interface is also where your customers will go to manage their account information and orders. This can be hosted at any domain name of your choice.

Custom Domain Name Integration

Under CloudWaitress, all new accounts can select a subdomain name under the main 'cloudwaitress.com' domain. As part of your reseller account, all online stores created will instead be assigned a sub-domain under your custom domain name.

Comprehensive Support

All our resellers can attest to the level of commitment we put into supporting them and their customers. We work very closely with them and see to it that they always get the support required. We also regularly take new feature requests.

Access To All Platform Updates

Every update and fix that we release will be automatically added to your configuration and sites ensuring that you always have the most up to date system.

Personalized System Customizations

Here are some of the things we can customize for you:

  • Login / signup logo

  • Application name

  • Disable website sign up’s

  • Auto-verify email addresses

  • Pre-set store design & settings

  • Custom chat widget integration

  • Marketplace builder (optional)

Pricing

We only charge a low flat monthly cost per restaurant. Please get in touch with us to find out the exact amount. There are no other fees involved.

We can support a revenue share model in specific circumstances. Please contact us to discuss.

Requirements

Domain Name

You will need your own domain name to set up a reseller account. A domain name is used to host your admin dashboard application and your customer's online stores.

For example, the admin interface can be located at "admin.example.com". All your online stores can be found at "(name).example.com". Optionally, a separate custom domain can be connected to your individual online stores.

Support E-mail Address

We require one support email address to white-label all support and system emails sent to customers. This includes order notification e-mails. If this is not provided, your customers will receive emails from "support@cloudwaitress.com ".

Please note, Gmail, Hotmail and other e-mail hosting providers will not work for this. A custom domain email address is mandatory.

Billing System (Optional)

You will need a way to bill your clients as their subscription is not managed by us. We provide a system to manage you own billing and we also can provide an integration with Stripe for resellers to automate client billing. Please note that extra fees and charges apply for Stipe processing.

We also support the collection of commissions from payments should you want to charge a percentage of sales or a fee per order.

Setup Process

On average, it takes 7 days to complete the reseller account set up once we have gotten all the information required from you. Here are the steps involved:

  1. Contact us and we will send you the online reseller sign up form

  2. Complete the form to start the process

  3. We will request your billing information along with the initial deposit.

  4. Once the deposit is confirmed, we will configure your reseller account

  5. We will provide you with the necessary details to configure your web domain and to set up the platform

  6. After this, you can review your setup, create a demo account and make any post set up modifications

FAQ

Difference between standard accounts and accounts created under your reseller system

Reseller customer accounts do not have any subscription with CloudWaitress. This means they do not receive any bills, invoices or charges from us.

Reseller customer accounts are not tied into our mailing systems meaning they do not receive any marketing/help emails from us.

What should I charge my customers?

We want to have a mutually beneficial relationship with our resellers. We see our role as being able to provide a reliable and robust online ordering system that is always being improved. The role of the reseller lies in the implementation and packaging of the system for businesses.

To avoid the issue of your clients potentially being upset at a difference in pricing from resellers and CloudWaitress itself, it's best to take a value-added pricing approach. What this means is to find ways to add value on top of the bare online ordering system. For example, you can offer packages that include system setup, facebook ad designs, printers, staff training, ongoing support and much more.

https://admin.cloudwaitress.com