> For the complete documentation index, see [llms.txt](https://support.cloudwaitress.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.cloudwaitress.com/platform-information/special-features/delayed-order-email-notification.md). # Delayed Order Email Notification **Date:** February 7, 2023 **Author:** Christopher Timm

Example of the optional email notification for delayed orders

### How to use ### 1. [Go to admin.cloudwaitress.com](https://admin.cloudwaitress.com/restaurant/RESsnHW7AjTKYMCr7aOF6NrP/orders) ### 2. Click on the order to delay ![Step 2 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/e23c75c3-1c32-4300-a2b4-9c4c696c87f6/1aa466b0-823d-4827-a0f1-6d81a9030f5d.png?crop=focalpoint\&fit=crop\&fp-x=0.4531\&fp-y=0.2256\&fp-z=3.1159\&w=1200) ### 3. Click on Details ![Step 3 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/9f6d1d32-9688-4298-8b7a-8aa7860514a5/c9a14ef2-88aa-4365-ad5e-f4d6719f76ad.png?crop=focalpoint\&fit=crop\&fp-x=0.4277\&fp-y=0.2767\&fp-z=2.9452\&w=1200) ### 4. Click on Modify Est. Ready Time ### 5. Choose the additional time you would like to add ### 6. Click on Send Email ![Step 6 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/f30bd579-456c-4f6d-b343-4879cd5ab473/b65fafbf-15db-4fe3-9e39-b1bed324219d.png?crop=focalpoint\&fit=crop\&fp-x=0.4932\&fp-y=0.4862\&fp-z=2.9282\&w=1200) ### 7. If you choose to 'Send Email', click the button and it will send an email notification as per the below example. ![Step 7 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/0c6c8f94-58b2-4f27-a152-c0bc1f8516ce/8ad0487b-fa36-4f96-b449-85585afed3bf.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200) {% hint style="danger" %} Please email or use the chat support feature to get assistance setting up this feature. {% endhint %}