# Delayed Order Email Notification

**Date:** February 7, 2023

**Author:** Christopher Timm

<figure><img src="/files/nqogmMvCRRrMGs3tfLxi" alt=""><figcaption><p>Example of the optional email notification for delayed orders</p></figcaption></figure>

### How to use

### 1. [Go to admin.cloudwaitress.com](https://admin.cloudwaitress.com/restaurant/RESsnHW7AjTKYMCr7aOF6NrP/orders)

### 2. Click on the order to delay

![Step 2 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/e23c75c3-1c32-4300-a2b4-9c4c696c87f6/1aa466b0-823d-4827-a0f1-6d81a9030f5d.png?crop=focalpoint\&fit=crop\&fp-x=0.4531\&fp-y=0.2256\&fp-z=3.1159\&w=1200)

### 3. Click on Details

![Step 3 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/9f6d1d32-9688-4298-8b7a-8aa7860514a5/c9a14ef2-88aa-4365-ad5e-f4d6719f76ad.png?crop=focalpoint\&fit=crop\&fp-x=0.4277\&fp-y=0.2767\&fp-z=2.9452\&w=1200)

### 4. Click on Modify Est. Ready Time

### 5. Choose the additional time you would like to add

### 6. Click on Send Email

![Step 6 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/f30bd579-456c-4f6d-b343-4879cd5ab473/b65fafbf-15db-4fe3-9e39-b1bed324219d.png?crop=focalpoint\&fit=crop\&fp-x=0.4932\&fp-y=0.4862\&fp-z=2.9282\&w=1200)

### 7. If you choose to 'Send Email', click the button and it will send an email notification as per the below example.

![Step 7 screenshot](https://images.tango.us/workflows/2fe2c70e-3b35-4563-b397-de3f3147ae04/steps/0c6c8f94-58b2-4f27-a152-c0bc1f8516ce/8ad0487b-fa36-4f96-b449-85585afed3bf.png?crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200)

{% hint style="danger" %}
Please email <support@cloudwaitress.com> or use the chat support feature to get assistance setting up this feature.
{% endhint %}


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