Your Subscription & Billing

Learn how to update your subscription, add a payment method and manage your account billing.

Changing Subscription Plan

1. Visit https://admin.cloudwaitress.com and login

2. Click billing on a restaurant in your restaurant list

3. In the popup, select your subscription plan and press "Edit Subscription"

4. Choose your plan from the drop down and press "Update Subscription"

|| You will need to add a payment method before switching to a paid plan

Add A Payment Method

We currently only accept, Visa, MasterCard, and American Express. To add a payment method you must:

1. Visit https://admin.cloudwaitress.com and login

2. Click billing on a restaurant in your restaurant list

3. In the popup, select "Payment Methods" and enter your card details

Billing Cycle

You will be billed on the same day that your account was activated every month.

Failed Payments

If your payment fails, we will inform you and attempt to charge your card again in 24 hours. If it fails again, we will retry in 3 days and 3 days after if that fails. If the 3rd payment retry fails within 7 days of your initial failed payment, your account will be cancelled.

Cancelled Accounts

If your account has been cancelled due to a failed payment, you will no longer be able to accept orders. However, your store will still remain online and all your information will be kept.

Re-Activating Your Subscription

If your account is cancelled, add a valid payment method to re-active your subscription.

Refunds

Refunds will only be provided if our platform fails to meet its stated role when being used. Please contact us to discuss this.