CloudWaitress
  • Overview
  • Getting Started
    • Hardware Requirements
    • 10-Minute Quickstart
    • Setup Your Menus
    • Configure Your Services
    • Customize Your Design
      • Hide Store Header Section (header image)
    • Managing Orders & Bookings
    • Promoting Your Store
  • How to Guides
    • Accepting Payments
      • 🔐Stripe+ Integrated Payments
        • Setup Integrated Stripe Payments
        • Using Stripe Integrated
        • Changing Bank Account / Debit Card Details Associated with an Express Account
      • Setup PayPal Payments
      • Setup Apple Pay with Checkout.com
      • Setup Stripe Payments
      • Set up Bancontact Payments
    • Adding Closed Hours
    • Adding Delivery Zones
    • Adding Staff Account
    • Bump Screen Technology
      • Mastering the Bump Screen
    • Cloudwaitress and Walletly
    • Design Customization - Advanced
      • Hide Store Header Section (image)
    • Examples of Dates & Times and their corresponding formats
    • Export/Import Menu Feature
    • How To Add Driver Tracking
    • How To Add SEO (Search Engine Optimization)
    • How To Change Weekly Reporting View
    • How to Create & Import a Menu Using a Spreadsheet
    • How to Enable Pre-Orders in CloudWaitress
    • How To Integrate Postmates with CloudWaitress
    • How To Integrate Walletly with CloudWaitress
    • How To Opt-Out of Google Hosted Fonts
    • How to Set Up Conditional Fees in CloudWaitress
    • How To Set Up Google Analytics Integration
    • How to Show/Hide Header Function
    • Link Directly to menu
    • Managing the Order Dashboard
    • Order Acknowledgement Feature
    • Pause Ordering Feature
    • Purchase A Domain Name
    • Set Maximum Orders Per Time Interval
    • Setup A Custom Domain
    • Setup An iOS & Android App
    • Setup Custom Checkout Fields
    • Setup Facebook Login
    • Setup Facebook Ordering
    • Setup Google OAuth Client ID
    • Uber Direct Setup Manual
    • Understanding Languages
      • How users can change languages on frontend
    • Understanding Printing
      • How to Set Up a Printer on Android
      • Printing - Windows Network Printing
      • Printing - Windows Shared Printing
      • Printing - API Key
      • Add a USB printer to Windows
      • Setup Split Printing
      • How to copy the printer API key
      • Setup Printing For Windows
  • Platform Information
    • Customer Accounts
    • Your Subscription & Billing
    • Special & New Features
      • Public Holiday Surcharge
      • Make Service Pop-Up Required
      • COVID-19 Discount for United Kingdom
      • Delayed Order Email Notification
  • Resellers
    • Overview
    • Getting Started
    • Documentation
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On this page
  • Types Of Customers
  • Guides
  • Caveats & Known Issues
  1. Platform Information

Customer Accounts

Learn about the many types of customer accounts available and how they work within the platform

PreviousPlatform InformationNextYour Subscription & Billing

Last updated 8 months ago

Customers include people who have placed an order at your online store or created an account. From the restaurant perspective, it's about being able to track and understand your customers. For customers, having an account means their information is saved permanently across devices. This includes delivery data, customer information and past orders. This information will be used to pre-fill as many steps of their ordering process, resulting in a more seamless repeat purchase experience.

Types Of Customers

Guest Customers

Guest customers are created whenever an order is placed by a user who has not signed in. We attempt to track guest customers by matching their name, phone and email address. When a guest places an order, if those 3 pieces of information match any past customers, the old customer will be updated instead of a new one being created.

Logged In Customers

A logged in customer is anyone who has used the login / sign up button to create an account. When a customer signs up for the first time their details are logged into your customer dashboard. Any subsequent logins or orders will also update their details. Customers who log in will have their order history permanently accessible to them.

Customers create accounts using:

  • E-Mail

  • Facebook

  • Google

Guides

Caveats & Known Issues

  • Google and Facebook log in cannot be used on a mobile app as they have disabled it from being used in such a medium.

Setup Facebook Login