CloudWaitress
  • Overview
  • Getting Started
    • Hardware Requirements
    • 10-Minute Quickstart
    • Setup Your Menus
    • Configure Your Services
    • Customize Your Design
      • Hide Store Header Section (header image)
    • Managing Orders & Bookings
    • Promoting Your Store
  • How to Guides
    • Accepting Payments
      • 🔐Stripe+ Integrated Payments
        • Setup Integrated Stripe Payments
        • Using Stripe Integrated
        • Changing Bank Account / Debit Card Details Associated with an Express Account
      • Setup PayPal Payments
      • Setup Apple Pay with Checkout.com
      • Setup Stripe Payments
      • Set up Bancontact Payments
    • Adding Closed Hours
    • Adding Delivery Zones
    • Adding Staff Account
    • Bump Screen Technology
      • Mastering the Bump Screen
    • Cloudwaitress and Walletly
    • Design Customization - Advanced
      • Hide Store Header Section (image)
    • Examples of Dates & Times and their corresponding formats
    • Export/Import Menu Feature
    • How To Add Driver Tracking
    • How To Add SEO (Search Engine Optimization)
    • How To Change Weekly Reporting View
    • How to Create & Import a Menu Using a Spreadsheet
    • How to Enable Pre-Orders in CloudWaitress
    • How To Integrate Postmates with CloudWaitress
    • How To Integrate Walletly with CloudWaitress
    • How To Opt-Out of Google Hosted Fonts
    • How to Set Up Conditional Fees in CloudWaitress
    • How To Set Up Google Analytics Integration
    • How to Show/Hide Header Function
    • Link Directly to menu
    • Managing the Order Dashboard
    • Order Acknowledgement Feature
    • Pause Ordering Feature
    • Purchase A Domain Name
    • Set Maximum Orders Per Time Interval
    • Setup A Custom Domain
    • Setup An iOS & Android App
    • Setup Custom Checkout Fields
    • Setup Facebook Login
    • Setup Facebook Ordering
    • Setup Google OAuth Client ID
    • Uber Direct Setup Manual
    • Understanding Languages
      • How users can change languages on frontend
    • Understanding Printing
      • How to Set Up a Printer on Android
      • Printing - Windows Network Printing
      • Printing - Windows Shared Printing
      • Printing - API Key
      • Add a USB printer to Windows
      • Setup Split Printing
      • How to copy the printer API key
      • Setup Printing For Windows
  • Platform Information
    • Customer Accounts
    • Your Subscription & Billing
    • Special & New Features
      • Public Holiday Surcharge
      • Make Service Pop-Up Required
      • COVID-19 Discount for United Kingdom
      • Delayed Order Email Notification
  • Resellers
    • Overview
    • Getting Started
    • Documentation
Powered by GitBook
On this page
  • Accessing the Order Dashboard
  • Dashboard Views
  1. How to Guides

Managing the Order Dashboard

The Order Dashboard gives you a complete, real-time view of all incoming orders—helping you stay organized and efficient.

PreviousLink Directly to menuNextOrder Acknowledgement Feature

Last updated 22 days ago

It includes three different views, each tailored for different use cases:

Accessing the Order Dashboard

  • Go to your admin dashboard.

  • Click Orders from the left-hand menu to access the dashboard.

Dashboard Views

1. Board View (Recommended for Real-Time Management)

  • Real-time updates: No need to refresh the page.

  • Orders move left to right across status columns.

  • The icon on the left of each order indicates the service type (Pickup, Delivery, Dine-in).

  • Color coding shows the current order status at a glance.

  • Click on any order to:

    • View details

    • Change the order status

    • Modify estimated ready time

    • Take additional actions

Extra Tools at the Top:

  • Zoom in/out for better readability

  • Toggle unconfirmed orders visibility

  • Adjust quick service settings for each service type

2. List View (Ideal for Searching & Reporting)

  • Displays the latest 10, 25, or 50 orders.

  • Not ideal for active order tracking, but perfect for:

    • Searching for specific orders

    • Filtering by customer, date, or service type

    • Exporting data for reports

Use filters to quickly find and manage individual orders.

3. Bump Screen View (For Kitchen Staff)

  • A Digital Kitchen Display System (KDS) for efficient back-of-house operations.

  • Designed to help kitchen teams manage order preparation and timing.

  • (Check out our dedicated Bump Screen tutorial for full details.)

Pro Tips

  • Keep your order statuses updated to maintain workflow visibility.

  • Use the Board View during service hours for real-time tracking.

  • Export order data regularly to review performance and resolve issues quickly.

With the Order Dashboard, your team can deliver faster, stay better organized, and offer a more seamless experience for your customers.

Need Help? Watch our video tutorials or contact support for more guidance.