CloudWaitress
  • Overview
  • Getting Started
    • Hardware Requirements
    • 10-Minute Quickstart
    • Setup Your Menus
    • Configure Your Services
    • Customize Your Design
      • Hide Store Header Section (header image)
    • Managing Orders & Bookings
    • Promoting Your Store
  • How to Guides
    • Accepting Payments
      • 🔐Stripe+ Integrated Payments
        • Setup Integrated Stripe Payments
        • Using Stripe Integrated
        • Changing Bank Account / Debit Card Details Associated with an Express Account
      • Setup PayPal Payments
      • Setup Apple Pay with Checkout.com
      • Setup Stripe Payments
      • Set up Bancontact Payments
    • Adding Closed Hours
    • Adding Delivery Zones
    • Adding Staff Account
    • Bump Screen Technology
      • Mastering the Bump Screen
    • Cloudwaitress and Walletly
    • Design Customization - Advanced
      • Hide Store Header Section (image)
    • Examples of Dates & Times and their corresponding formats
    • Export/Import Menu Feature
    • How To Add Driver Tracking
    • How To Add SEO (Search Engine Optimization)
    • How To Change Weekly Reporting View
    • How to Create & Import a Menu Using a Spreadsheet
    • How to Enable Pre-Orders in CloudWaitress
    • How To Integrate Postmates with CloudWaitress
    • How To Integrate Walletly with CloudWaitress
    • How To Opt-Out of Google Hosted Fonts
    • How to Set Up Conditional Fees in CloudWaitress
    • How To Set Up Google Analytics Integration
    • How to Show/Hide Header Function
    • Link Directly to menu
    • Managing the Order Dashboard
    • Order Acknowledgement Feature
    • Pause Ordering Feature
    • Purchase A Domain Name
    • Set Maximum Orders Per Time Interval
    • Setup A Custom Domain
    • Setup An iOS & Android App
    • Setup Custom Checkout Fields
    • Setup Facebook Login
    • Setup Facebook Ordering
    • Setup Google OAuth Client ID
    • Uber Direct Setup Manual
    • Understanding Languages
      • How users can change languages on frontend
    • Understanding Printing
      • How to Set Up a Printer on Android
      • Printing - Windows Network Printing
      • Printing - Windows Shared Printing
      • Printing - API Key
      • Add a USB printer to Windows
      • Setup Split Printing
      • How to copy the printer API key
      • Setup Printing For Windows
  • Platform Information
    • Customer Accounts
    • Your Subscription & Billing
    • Special & New Features
      • Public Holiday Surcharge
      • Make Service Pop-Up Required
      • COVID-19 Discount for United Kingdom
      • Delayed Order Email Notification
  • Resellers
    • Overview
    • Getting Started
    • Documentation
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On this page
  • Accessing the Order Dashboard
  • Dashboard Views
  1. How to Guides

Managing the Order Dashboard

The Order Dashboard gives you a complete, real-time view of all incoming orders—helping you stay organized and efficient.

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Last updated 1 month ago

It includes three different views, each tailored for different use cases:

Accessing the Order Dashboard

  • Go to your admin dashboard.

  • Click Orders from the left-hand menu to access the dashboard.

Dashboard Views

1. Board View (Recommended for Real-Time Management)

  • Real-time updates: No need to refresh the page.

  • Orders move left to right across status columns.

  • The icon on the left of each order indicates the service type (Pickup, Delivery, Dine-in).

  • Color coding shows the current order status at a glance.

  • Click on any order to:

    • View details

    • Change the order status

    • Modify estimated ready time

    • Take additional actions

Extra Tools at the Top:

  • Zoom in/out for better readability

  • Toggle unconfirmed orders visibility

  • Adjust quick service settings for each service type

2. List View (Ideal for Searching & Reporting)

  • Displays the latest 10, 25, or 50 orders.

  • Not ideal for active order tracking, but perfect for:

    • Searching for specific orders

    • Filtering by customer, date, or service type

    • Exporting data for reports

Use filters to quickly find and manage individual orders.

3. Bump Screen View (For Kitchen Staff)

  • A Digital Kitchen Display System (KDS) for efficient back-of-house operations.

  • Designed to help kitchen teams manage order preparation and timing.

  • (Check out our dedicated Bump Screen tutorial for full details.)

Pro Tips

  • Keep your order statuses updated to maintain workflow visibility.

  • Use the Board View during service hours for real-time tracking.

  • Export order data regularly to review performance and resolve issues quickly.

With the Order Dashboard, your team can deliver faster, stay better organized, and offer a more seamless experience for your customers.

Need Help? Watch our video tutorials or contact support for more guidance.