Enabling pre-orders allows your customers to place orders in advance, giving them the flexibility to select a preferred pickup or delivery time.
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Here’s how to set up pre-orders and improve convenience for your customers.
Go to the Menu section and select the menu for which you want to enable pre-orders.
Scroll down to the Pre-Order Settings and toggle the option to Enable Pre-Orders.
Define how many days in advance customers can place pre-orders by configuring the Pre-Order Cut-Off Time. This will help prevent last-minute orders.
Note: Be sure to click Save after configuring your settings.
Go to Settings > Services in your dashboard.
Ensure that pre-orders are supported for all service types (Pickup, Delivery, and Dine-In).
For each service, click to edit and then go to Order Timing.
Scroll down to enable Later Orders, and define which days and hours pre-orders can be accepted.
Set up Time Intervals to allow customers to choose their preferred pickup or delivery time.
Pro Tip: Use the Order Offset feature to ensure your team has enough time to prepare orders before the scheduled pickup or delivery time.
In the Order Timing section, configure Limit Orders Per Time Interval to control the number of pre-orders accepted within specific time slots. This is especially useful during peak hours or special events when you want to manage demand effectively.
Remember: Once you’ve made all the changes, click Save to apply the settings.
Visit your Online Store and place a test pre-order to verify that everything is working correctly.
Ensure customers can select the date and time based on your pre-order settings.
How to Configure Services in CloudWaitress
Managing Your Online Store
How to Set Up Order Timing
Log in to and navigate to your Dashboard.
Please email or use the chat support to get assistance activating this feature.
