How to Enable Pre-Orders in CloudWaitress
Enabling pre-orders allows your customers to place orders in advance, giving them the flexibility to select a preferred pickup or delivery time.
Here’s how to set up pre-orders and improve convenience for your customers.
Step1: Enable Pre-Orders for Your Menu
Log in to CloudWaitress and navigate to your Dashboard.
Go to the Menu section and select the menu for which you want to enable pre-orders.
Scroll down to the Pre-Order Settings and toggle the option to Enable Pre-Orders.
Define how many days in advance customers can place pre-orders by configuring the Pre-Order Cut-Off Time. This will help prevent last-minute orders.
Note: Be sure to click Save after configuring your settings.
Step 2: Adjust Service Options for Pickup, Delivery, and Dine-in
Go to Settings > Services in your dashboard.
Ensure that pre-orders are supported for all service types (Pickup, Delivery, and Dine-In).
For each service, click to edit and then go to Order Timing.
Scroll down to enable Later Orders, and define which days and hours pre-orders can be accepted.
Set up Time Intervals to allow customers to choose their preferred pickup or delivery time.
Pro Tip: Use the Order Offset feature to ensure your team has enough time to prepare orders before the scheduled pickup or delivery time.
Step 3: Manage High Demand with Order Limits
In the Order Timing section, configure Limit Orders Per Time Interval to control the number of pre-orders accepted within specific time slots. This is especially useful during peak hours or special events when you want to manage demand effectively.
Remember: Once you’ve made all the changes, click Save to apply the settings.
Step 4: Test Your Pre-Order Setup
Visit your Online Store and place a test pre-order to verify that everything is working correctly.
Ensure customers can select the date and time based on your pre-order settings.
Additional Resources
How to Configure Services in CloudWaitress
Managing Your Online Store
How to Set Up Order Timing
Please email [email protected] or use the chat support to get assistance activating this feature.
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