> For the complete documentation index, see [llms.txt](https://support.cloudwaitress.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.cloudwaitress.com/how-to-guides/uber-direct-setup-manual.md).

# Uber Direct Setup Manual

## **Requirements**

To enable Uber deliveries, the restaurant should have all the following:

* Stripe Connect
* Restaurant from the following countries:
  * Australia
  * New Zealand
  * Canada 
  * USA

## Enabling Uber

Uber DaaS is a reliable and convenient way to get your food delivered quickly and efficiently. Here's how to enable it:

1. On the Admin Dashboard, click Settings > Integrations and find the Uber Delivery Management card and click on it.

<figure><img src="/files/rZs4ssH4AYSpT856SMOT" alt=""><figcaption></figcaption></figure>

2. A popup will open and fill up the information. Click Save.

<figure><img src="/files/AkVaCLsWhYw1pjvfUFg2" alt=""><figcaption></figcaption></figure>

3. Set Uber as Default Delivery

Once you have enabled Uber DaaS, you can select the Default Delivery Provider in the Settings > Services > Deliveries (as shown in the image below)

<figure><img src="/files/AswTL9rcueIcBAdT2ZsF" alt=""><figcaption></figcaption></figure>

### Notes:

* Make sure that your Map Data Source is Google Maps. Go to Settings > System > Location > Map Data Source.

<figure><img src="/files/3PFzbvQH0nlriB2teFHM" alt=""><figcaption></figcaption></figure>

* Currency must match the country’s location and Uber country availability. Go to Settings > System > General > Currency.

<figure><img src="/files/I3cibfDndQsgjHCjzvaY" alt=""><figcaption></figcaption></figure>

* Uber requires valid phone number from your store (Must have the country code). Go to Settings > System > Location > Phone Number.

<figure><img src="/files/QGYeLdMmwdTMaFXv9nxj" alt=""><figcaption></figcaption></figure>

## Checkout Details

Once a customer checkout an order, the Uber (if set as the Default Delivery Provider in Admin Dashboard) will be displayed as the Delivery Provider.

<figure><img src="/files/liEwjuVbcuQcVjQ1OpVa" alt=""><figcaption></figcaption></figure>

#### The Delivery Estimation will provide the:

**Delivery Provider** - which is Uber

**Estimated Fee** - the total fee

**Tips** - entered by the user and will be sent to the Uber driver directly

**Estimated Delivery Time** - time from now to drop off

#### The acceptable Payment Method will be the following:

**Credit Card** - if enabled and with Stripe Connect account ID provided

**Apple Pay** | **Google Pay (Stripe**)

## Order Workflow

Once the customer made the order, in Admin Dashboard, the order’s thumbnail will be replaced to the Uber logo (denoting that it will use Uber)

#### Order: UNCONFIRMED

<figure><img src="/files/2dNTfPTBdPLlsZbIaq0F" alt=""><figcaption></figcaption></figure>

#### Order: CONFIRMED

The order **SHOULD** go through to the **CONFIRMED** status to trigger the Uber delivery request.

Once the order is set to CONFIRMED, the Delivery Tracking URL will be available both in the ADMIN and the CUSTOMER.

<figure><img src="/files/uAJGeEKqhIESUx0D0X30" alt=""><figcaption><p>Admin Order View</p></figcaption></figure>

<figure><img src="/files/6olIZ40dAh3DeLzeDgNu" alt=""><figcaption><p>Customer Order View</p></figcaption></figure>

<figure><img src="/files/P8mreDdNQEjj80OnBXnh" alt=""><figcaption><p>Sample Screenshot of the Tracking URL</p></figcaption></figure>

<figure><img src="/files/htApD7nfJu1C5LU9AV9L" alt=""><figcaption><p>SMS sent by Uber to the recipient.</p></figcaption></figure>

#### Order: READY

<figure><img src="/files/T7JLIVC6sn83UW5Hs89O" alt=""><figcaption><p>Customer Order View</p></figcaption></figure>

It is expected that the driver is still on route to the restaurant or is waiting in the restaurant.

#### Order: ON ROUTE

<figure><img src="/files/TNDJ0jAdDQYXLGcBuQfM" alt=""><figcaption><p>Admin Order View</p></figcaption></figure>

#### Order: CANCELLED

If the Order is cancelled (initiated by the customer or the store), the Uber delivery will be automatically cancelled as well

{% hint style="danger" %}
Please email <support@cloudwaitress.com> or use the chat support feature to get assistance activating this feature.
{% endhint %}