CloudWaitress
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  • Getting Started
    • Hardware Requirements
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    • Setup Your Menus
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      • Hide Store Header Section (header image)
    • Managing Orders & Bookings
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  • How to Guides
    • Accepting Payments
      • 🔐Stripe+ Integrated Payments
        • Setup Integrated Stripe Payments
        • Using Stripe Integrated
        • Changing Bank Account / Debit Card Details Associated with an Express Account
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    • Adding Closed Hours
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      • Mastering the Bump Screen
    • Cloudwaitress and Walletly
    • Design Customization - Advanced
      • Hide Store Header Section (image)
    • Examples of Dates & Times and their corresponding formats
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    • How to Create & Import a Menu Using a Spreadsheet
    • How to Enable Pre-Orders in CloudWaitress
    • How To Integrate Postmates with CloudWaitress
    • How To Integrate Walletly with CloudWaitress
    • How To Opt-Out of Google Hosted Fonts
    • How to Set Up Conditional Fees in CloudWaitress
    • How To Set Up Google Analytics Integration
    • How to Show/Hide Header Function
    • Link Directly to menu
    • Managing the Order Dashboard
    • Order Acknowledgement Feature
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    • Purchase A Domain Name
    • Set Maximum Orders Per Time Interval
    • Setup A Custom Domain
    • Setup An iOS & Android App
    • Setup Custom Checkout Fields
    • Setup Facebook Login
    • Setup Facebook Ordering
    • Setup Google OAuth Client ID
    • Uber Direct Setup Manual
    • Understanding Languages
      • How users can change languages on frontend
    • Understanding Printing
      • How to Set Up a Printer on Android
      • Printing - Windows Network Printing
      • Printing - Windows Shared Printing
      • Printing - API Key
      • Add a USB printer to Windows
      • Setup Split Printing
      • How to copy the printer API key
      • Setup Printing For Windows
  • Platform Information
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    • Special & New Features
      • Public Holiday Surcharge
      • Make Service Pop-Up Required
      • COVID-19 Discount for United Kingdom
      • Delayed Order Email Notification
  • Resellers
    • Overview
    • Getting Started
    • Documentation
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On this page
  • Requirements
  • Enabling Uber
  • Notes:
  • Checkout Details
  • Order Workflow
  1. How to Guides

Uber Direct Setup Manual

PreviousSetup Google OAuth Client IDNextUnderstanding Languages

Last updated 1 month ago

Requirements

To enable Uber deliveries, the restaurant should have all the following:

  • Stripe Connect

  • Restaurant from the following countries:

    • Australia

    • New Zealand

    • Canada

    • USA

Enabling Uber

Uber DaaS is a reliable and convenient way to get your food delivered quickly and efficiently. Here's how to enable it:

  1. On the Admin Dashboard, click Settings > Integrations and find the Uber Delivery Management card and click on it.

  1. A popup will open and fill up the information. Click Save.

  1. Set Uber as Default Delivery

Once you have enabled Uber DaaS, you can select the Default Delivery Provider in the Settings > Services > Deliveries (as shown in the image below)

Notes:

  • Make sure that your Map Data Source is Google Maps. Go to Settings > System > Location > Map Data Source.

  • Currency must match the country’s location and Uber country availability. Go to Settings > System > General > Currency.

  • Uber requires valid phone number from your store (Must have the country code). Go to Settings > System > Location > Phone Number.

Checkout Details

Once a customer checkout an order, the Uber (if set as the Default Delivery Provider in Admin Dashboard) will be displayed as the Delivery Provider.

The Delivery Estimation will provide the:

Delivery Provider - which is Uber

Estimated Fee - the total fee

Tips - entered by the user and will be sent to the Uber driver directly

Estimated Delivery Time - time from now to drop off

The acceptable Payment Method will be the following:

Credit Card - if enabled and with Stripe Connect account ID provided

Apple Pay | Google Pay (Stripe)

Order Workflow

Once the customer made the order, in Admin Dashboard, the order’s thumbnail will be replaced to the Uber logo (denoting that it will use Uber)

Order: UNCONFIRMED

Order: CONFIRMED

The order SHOULD go through to the CONFIRMED status to trigger the Uber delivery request.

Once the order is set to CONFIRMED, the Delivery Tracking URL will be available both in the ADMIN and the CUSTOMER.

Order: READY

It is expected that the driver is still on route to the restaurant or is waiting in the restaurant.

Order: ON ROUTE

Order: CANCELLED

If the Order is cancelled (initiated by the customer or the store), the Uber delivery will be automatically cancelled as well

Please email or use the chat support feature to get assistance activating this feature.

support@cloudwaitress.com
Admin Order View
Customer Order View
Sample Screenshot of the Tracking URL
SMS sent by Uber to the recipient.
Customer Order View
Admin Order View