Uber Direct Setup Manual
Requirements
To enable Uber deliveries, the restaurant should have all the following:
Stripe Connect
Restaurant from the following countries:
Australia
New Zealand
Enabling Uber
Uber DaaS is a reliable and convenient way to get your food delivered quickly and efficiently. Here's how to enable it:
On the Admin Dashboard, click Settings > Integrations and find the Uber Delivery Management card and click on it.
A popup will open and fill up the information. Click Save.
Set Uber as Default Delivery
Once you have enabled Uber DaaS, you can select the Default Delivery Provider in the Settings > Services > Deliveries (as shown in the image below)
Notes:
Make sure that your Map Data Source is Google Maps. Go to Settings > System > Location > Map Data Source.
Currency must match the country’s location and Uber country availability. Go to Settings > System > General > Currency.
Uber requires valid phone number from your store (Must have the country code). Go to Settings > System > Location > Phone Number.
Checkout Details
Once a customer checkout an order, the Uber (if set as the Default Delivery Provider in Admin Dashboard) will be displayed as the Delivery Provider.
The Delivery Estimation will provide the:
Delivery Provider - which is Uber
Estimated Fee - the total fee
Tips - entered by the user and will be sent to the Uber driver directly
Estimated Delivery Time - time from now to drop off
The acceptable Payment Method will be the following:
Credit Card - if enabled and with Stripe Connect account ID provided
Apple Pay | Google Pay (Stripe) - if enabled
Order Workflow
Once the customer made the order, in Admin Dashboard, the order’s thumbnail will be replaced to the Uber logo (denoting that it will use Uber)
Order: UNCONFIRMED
Order: CONFIRMED
The order SHOULD go through to the CONFIRMED status to trigger the Uber delivery request.
Once the order is set to CONFIRMED, the Delivery Tracking URL will be available both in the ADMIN and the CUSTOMER.
Order: READY
It is expected that the driver is still on route to the restaurant or is waiting in the restaurant.
Order: ON ROUTE
Order: CANCELLED
If the Order is cancelled (initiated by the customer or the store), the Uber delivery will be automatically cancelled as well
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