# Pause Ordering Feature

### Temporary Pause Online Ordering 

If your store is temporarily closed during normal business hours, you can use this feature to suspend online and mobile app orders. When customers try to place an order, a message will show that your store is currently closed.

<figure><img src="/files/uattE36D7jU7K5rgomoy" alt="" width="563"><figcaption></figcaption></figure>

When you pause online ordering, your platform will not allow any connected devices to place an order. This feature is effective instantly and will be automatically undone after the set time.  If your store is permanently closed on a certain day, set closed hours instead <https://support.cloudwaitress.com/how-to-guides/adding-closed-hours>

### Steps :

1. On the Admin Dashboard, click on the Order Icon&#x20;

<figure><img src="/files/jIbL1TQgMP54xVYzdd5v" alt="" width="563"><figcaption></figcaption></figure>

2. Click on "Pause Services"

<figure><img src="/files/OZVBUiwAYjcP3AGw2U0t" alt="" width="563"><figcaption></figcaption></figure>

3. Set services you want to pause and how many minutes

<figure><img src="/files/ZLel7dBjLAo52oqlF7sc" alt="" width="563"><figcaption></figcaption></figure>

4. Click on "Resume Services" if you are ready to accept online orders again even prior to the time set.&#x20;

<figure><img src="/files/FeHt1m8OFs8dtuBlY0os" alt="" width="563"><figcaption></figcaption></figure>

5. To pause an item or make it unavailable, on the Admin Dashboard, click on the Menu icon

<figure><img src="/files/rIk5zXcFfEUd4vKo63Tt" alt="" width="563"><figcaption></figcaption></figure>

6. Look for the item that's currently out of stock or not available. Click on the pause icon.

<figure><img src="/files/UTa7SfDvFAmI1hfEZw8P" alt="" width="563"><figcaption></figcaption></figure>

7. Set the timer and the reason, then click confirm.

<figure><img src="/files/mMwUiEOIOXQRTjLi7awm" alt="" width="563"><figcaption></figcaption></figure>

8. The item will then show on "Pause" and will automatically resume after the time set.  It will also show "Out of Stock" on the ordering page.

<figure><img src="/files/immTPvZQGPH10Sats2f2" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/M8lSHQodqqGcJmOvWuw9" alt="" width="563"><figcaption></figcaption></figure>

9. Click on the "Play" icon to make the item available again even prior to the time set, then confirm.&#x20;

<figure><img src="/files/FnGrhri9l6pBILQOSBRL" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/F6RS2CSHYUGx2O4DhMa7" alt="" width="563"><figcaption></figcaption></figure>


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